Thank you for your patience! If you have changed device the game will start over from the beginning. However, we can definitely transfer your game (Gold Rush) into your new device, but it would be helpful to have additional information about your old and current device so that we may better assist you.
1) Your old Device ID/IMEI number/Game account level and the Email ID associated with it.
2) Your new Device ID/IMEI number/Game account level and the Email ID associated with it.
The following is the easiest way to give us all the necessary information.
1.Launch the game.
2.Tap on the Settings button (extreme right).
3.Tap on the 'About RockYou' button.
4.Tap on the 'support.rockyou.com' button